Support

Contact us

Email info@askmario.co.za with your shop's myshopify domain in the message and we'll get back to you. We usually reply within one business day; Pro plan merchants get priority.

Reporting a bug

Including the following helps us reproduce the issue quickly:

• Your shop's myshopify domain.
• What you were trying to do (e.g. “importing a subscriber CSV” or “a restock didn't trigger alerts”).
• What happened vs. what you expected.
• For alert issues: the product/variant involved and roughly when the restock happened — we can trace the exact inventory event and send decision on our side.
• For widget issues: the product page URL and your theme name.
• Screenshot or short screen recording if you can capture one.

Feature requests

Email us with the feature you want and the merchant problem it solves. We prioritise based on impact across the merchant base — if you're describing a real friction, chances are someone else is too.

Status & outages

If Dibs is down or sending is degraded, we'll communicate via the merchant contact email on file and via in-app banners where possible. Alerts queued during an outage are sent once service resumes — after re-verifying the variant is still in stock.

Plan questions

Plan tiers, pricing, and what's included on each is on the pricing section and in the documentation. To upgrade, downgrade, or cancel, open Dibs inside your shop admin.

Privacy & data

See the Privacy policy for what we collect, where it's stored, and how to request deletion — including shopper data requests and our DPA.